Introduction

SIMPRO Academy Phuket (“we”, “our”, or “us”), part of the Simba Sea Trips group of companies and located in Phuket, Thailand, is committed to protecting the personal information of every guest, participant, and visitor to our website (simproacademyphuket.com). This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information.

By using our website or making a session booking, you consent to the practices described in this Privacy Policy.

1  Information We Collect

We may collect the following types of personal information:

  • Name, email address, and phone number submitted through booking or contact forms
  • Date of birth or age information where age verification is required for session eligibility
  • Payment details (processed securely through third-party payment providers; we do not store card data)
  • Session preferences, experience level, and booking history
  • IP address, browser type, and device information collected automatically via cookies
  • Health declaration information, where relevant to safe participation in simulation activities
  • Feedback and reviews submitted directly to us

2  How We Use Your Information

We use your personal data to:

  1. Confirm, manage, and fulfil simulator session and event bookings
  2. Verify eligibility and ensure the safety of participants during sessions
  3. Communicate important updates, changes, or promotional offers (with your consent)
  4. Improve our website, simulator experiences, and overall guest experience
  5. Comply with applicable Thai law and regulatory requirements, including Thailand’s PDPA
  6. Respond to enquiries submitted through our contact channels

3  Cookies

Our website uses cookies to enhance your browsing experience, analyse website traffic, and personalise content. You may disable cookies in your browser settings; however, some features of the website may not function correctly without them.

4  Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers (such as payment processors, booking platforms, or email systems) solely to operate our business, under strict confidentiality agreements. Data may also be shared within the Simba Sea Trips group of companies for operational and administrative purposes.

5  Data Retention

Under Thailand’s Personal Data Protection Act (PDPA), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for marketing communications at any time

6  Your Rights

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

7  Contact for Privacy Matters

For any privacy-related requests or concerns, please contact us:

Email:  info@simproacademyphuket.com

Phone:  +66629622822