Introduction

SIMPRO Academy Phuket aims to provide an exceptional simulator experience for every participant. We understand that plans can change, and this policy outlines the process for making, modifying, and cancelling bookings, as well as our approach to refunds.

1  How to Make a Booking

Session bookings can be made through the following channels:

  • Online via the booking or contact form at simproacademyphuket.com
  • By telephone at +66629622822 during operating hours
  • By email to info@simproacademyphuket.com

A booking is considered confirmed only once you receive a written confirmation from the SIMPRO Academy Phuket team.

2  Deposits & Prepayment

Individual simulator sessions may be paid in full at the venue on the day. Corporate events, group bookings of 4 or more participants, and tournament/competition packages require a deposit at the time of booking. Deposit requirements will be clearly communicated at the time of confirmation.

3  Cancellation Policy

Individual Session Bookings

  • Cancellations made more than 24 hours before the session: Full refund or free rescheduling.
  • Cancellations made less than 24 hours before the session: No refund; rescheduling may be offered at management’s discretion.
  • No-shows without prior notice: No refund; session time is forfeited.

Group Bookings (4 or More Participants)

  • Cancellations made more than 7 days before the booking: Full refund of the deposit paid.
  • Cancellations made 3–7 days before the booking: 50% of the deposit will be retained.
  • Cancellations made less than 3 days before the booking: The full deposit is non-refundable.

Corporate Events & Tournament Packages

  • Cancellations made more than 14 days before the event: Full refund of the deposit, minus any non-recoverable third-party costs already incurred.
  • Cancellations made 7–14 days before the event: 50% of the deposit will be retained.
  • Cancellations made less than 7 days before the event: The full deposit is non-refundable.

4  How to Cancel or Modify a Booking

To cancel or modify your booking, please contact us as early as possible:

Email:  info@simproacademyphuket.com

Phone:  +66629622822

Cancellations are only accepted in writing (email or message). Verbal cancellations are not accepted.

5  Equipment & Technical Issues

In the rare event that a simulator or piece of equipment experiences a technical fault during a session, SIMPRO Academy Phuket will offer either a full rescheduling of the session or a pro-rated refund for time lost due to the fault. We will not charge for downtime caused by equipment or technical issues on our side.

6  Refund Processing

Approved refunds will be processed within 7–10 business days and returned to the original payment method. SIMPRO Academy Phuket is not responsible for delays caused by the participant’s bank or payment provider.

7  Force Majeure

In the event that SIMPRO Academy Phuket must cancel or modify a booking due to circumstances beyond our control (including severe weather, government directives, power outages, or other force majeure events), we will offer a full refund of all deposits paid, or the option to reschedule at no additional cost.

8  Late Arrivals

Participants who arrive late to their booked session will receive the remaining session time only. Session time cannot be extended to compensate for late arrival. If you anticipate being late, please contact us as early as possible so we can try to accommodate you.

9  Health & Fitness to Participate

If a participant is unable to complete a session due to motion sickness, discomfort, or a medical condition, SIMPRO Academy Phuket will assess refunds or rescheduling on a case-by-case basis. We encourage all participants with relevant health concerns to disclose these at the time of booking.

10  Complaints & Disputes

We value your feedback. If you are dissatisfied with any aspect of your experience or a refund decision, please contact us in writing at info@simproacademyphuket.com. We will respond within 5 business days and work with you to reach a fair resolution.